Refunds, cancellation & delivery

This policy covers every purchase from jacien.co. All prices are in US dollars and paid once. There are no subscriptions.

Delivery

• All services and products are delivered digitally by email. Nothing is shipped.
• Service delivery times are listed on each service and counted in business days (Monday to Friday, excluding US federal holidays), starting when your intake form is complete.
• Right after payment you see a confirmation page with a link to the intake form, and Stripe emails you a receipt.
• Digital products, once released, are delivered by email right after purchase.

Service refunds

• Before work starts: full refund. Work starts when I confirm by email that your intake form has been reviewed.
• After work starts, before delivery: 50% refund if you cancel.
• Late delivery: if I miss the promised delivery date by more than 5 business days, you can ask for a full refund.
• After delivery: no refunds, but each service includes written fixes or revision rounds as listed on the service page.

Digital product refunds

When digital products are released, you can ask for a full refund within 14 days of purchase if the product doesn't work as described.

Cancellation

To cancel an order, email support@jacien.co with the email address you used at checkout. Refunds go back to your original payment method through Stripe and usually appear within 5–10 business days.

Contact

Questions: support@jacien.co